Billing Terms & Conditions

Effective Date: March 26, 2026

These Billing Terms & Conditions govern all payments and charges for purchases made on nestmoor.co.uk in the United Kingdom. By placing an order, you agree to these terms.

1. Pricing and Currency

All prices displayed on Nestmoor website are listed in British Pounds Sterling (GBP £).

There are no taxes on orders in the United Kingdom. There are no hidden fees or additional charges. We guarantee that the price you see in the shopping cart is the total price you will be charged at checkout.

We reserve the right to change prices at any time without prior notice; however, price changes will not affect orders that have already been confirmed.

2. Payment Methods

We accept the following secure payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Maestro, Discover.
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay.

All payments must be completed in full at the time of purchase.

3. Payment Security

All transactions are processed over a Secure Socket Layer (SSL) connection, ensuring that your data is encrypted and protected from unauthorized access.

We do not store or have access to your full payment card details. Payment information is handled directly by our authorised payment providers.

4. Order Confirmation and Authorisation

Once your payment is successfully processed, you will receive an order confirmation email acknowledging receipt of your order.

We reserve the right to decline, cancel, or place an order on hold if payment authorisation fails, fraudulent activity is suspected, or incorrect billing information is provided.

5. Failed or Declined Payments

If a payment is declined or cannot be processed:

  • The order will not be confirmed
  • No items will be dispatched
  • You may be required to reattempt payment using a different payment method

Nestmoor is not responsible for delays caused by failed or declined payments.

6. Billing Information Accuracy

You agree to provide accurate, current, and complete billing information at the time of purchase, including your billing address and contact details.

If incorrect billing information is provided and results in payment issues or delivery failure, Nestmoor will not be held liable for delays or losses incurred.

7. Refunds and Adjustments

Refunds, where applicable, are processed in accordance with our Refund & Returns Policy.

Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider or bank.

8. Chargebacks and Disputes

If you have a billing concern or dispute, we encourage you to contact our customer support team before initiating a chargeback with your bank or payment provider.

Unauthorised or excessive chargebacks may result in order cancellation.

9. Amendments to Billing Terms

Nestmoor reserves the right to update or modify these Billing Terms & Conditions at any time.

Any changes will be effective immediately upon posting on the Site. Continued use of the Site after changes constitutes acceptance of the revised terms.

10. Contact Information

Store Name: Nestmoor

Email: support@nestmoor.co.uk

Phone: +447848147595

Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom.

Customer Support Hours:

Monday to Friday: 9:00 AM – 5:00 PM (GMT- London)
Saturday: 10:00 AM – 4:00 PM (GMT- London)
Sunday: Closed

Our team responds to all enquiries within 24 hours - Sunday messages answered on Monday.