Refund policy

This policy applies to all orders placed within the United Kingdom via Nesmoor. Our goal is to make your return process as transparent as possible.

1. Return Window

Return Period: You have 30 days from the date of delivery to request a return.

2. Return Eligibility & Conditions

To qualify for a refund, items must meet all of the following criteria:

  • Condition: Unused, unwashed, and in the same condition that you received it.
  • Packaging: Must be in the original packaging with all tags attached.
  • Proof of Purchase: A valid order number or receipt is required.
  • Non-Returnable Items: Products damaged or altered after delivery are not eligible for return.

3. Return Process

All returns must be authorised by our support team before being sent back.

Request: Email support@nestmoor.co.uk with your order number, the reason for return,
your full name and delivery address and photos or videos (if the item is damaged, defective, or incorrect)

Approval: We will respond within 2 business days with a Return Authorisation and instructions.

Shipping: Items must be sent via a trackable mail service to our return center.


4. Return Warehouse Address

All authorised returns must be sent to our warehouse address below:

1st Floor, 27 Station Road, Harrow, HA1 2UA, United Kingdom

5. Return Method

All returns are processed by mail only.

Items must be sent using a trackable courier service of your choice. We are not responsible for items lost or damaged in transit during the return shipment. Please retain your tracking number and proof of postage until your refund has been confirmed.

6. Return Shipping Costs & Fees

For Customer Remorse (Change of Mind): The customer is responsible for arranging and paying for Trackable Return Shipping.

Restocking Fees: A 10% Restocking Fee will be deducted from the final refund amount for Change of mind returns only.


For Defective, Damaged, or Incorrect Products: If the return is due to our error, Nestmoor will cover 100% of the return shipping costs and will provide a proper resolution, either a full refund or a free replacement as per your preference.

7. Refund Processing Time

Once your return is received, our team will inspect it in 2 business days and will reach out via email to provide the update.

Approved Refunds: These are processed back to the original payment method within 10 Calendar Days.

Please Note: Depending on your payment provider, it may take additional time for the refund to show up in your account

If not approved: If the return is not approved, we will explain the reason in detail via email.

Late Refunds: If 10 Calendar days have passed since approval and you have not received your funds, please contact support@nestmoor.co.uk.

8. Exchanges

We do not offer direct item-for-item exchanges. To receive a different product, please return your original item following the process above and place a new order. Your refund will be issued once the return has been received and inspected.

9. Items That Arrive Damaged or Faulty

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@nestmoor.co.uk with clear photographs or video showing the issue. Our team will review your request within 1 business day and arrange either a full refund or a replacement at no additional cost to you, based on your preference.

10. Contact Information

Store Name: Nestmoor

Email: support@nestmoor.co.uk

Phone: +447848147595

Registered Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom

Warehouse Address: 1st Floor, 27 Station Road, Harrow, HA1 2UA, United Kingdom

Customer Support Hours:

Monday to Friday: 9:00 AM – 5:00 PM (London Time)
Saturday: 10:00 AM – 4:00 PM (London Time)
Sunday: Closed

Our team responds to all enquiries within 24 hours - Sunday messages answered on Monday.