Refund policy

This policy applies to all orders placed within the United Kingdom via nestmoor.co.uk. Our goal is to make your return process as transparent as possible.

1. Return Window

Standard Return Period: You have 30 days from the date of delivery to request a return.

2. Return Eligibility & Conditions

To qualify for a refund, items must meet the following criteria:

  • Condition: Unused, unwashed, and in the same condition that you received it.
  • Packaging: Must be in the original packaging with all tags attached.
  • Proof of Purchase: A valid order number or receipt is required.
  • Non-Returnable Items: Products damaged or altered after delivery are not eligible for return.

3. Return Process

All returns must be authorised by our support team before being sent back.

Request: Email support@nestmoor.co.uk with your order number.

Approval: We will respond within 2 business days with a Return Authorisation and instructions.

Shipping: Items must be sent via a trackable mail service to our return center.


4. Return Warehouse Address

All authorised returns must be sent to our dedicated processing center:

1st Floor, 27 Station Road, Harrow, HA1 2UA, United Kingdom


5. Return Shipping Costs & Fees

For Customer Remorse (Change of Mind): The customer is responsible for arranging and paying for Trackable Return Shipping. A 10% Restocking Fee will be deducted from the final refund amount.

For Defective, Damaged, or Incorrect Products: If the return is due to our error, Nestmoor covers 100% of the return costs. Please contact us with photos of the issue to receive a prepaid solution.

6. Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds: These are processed back to the original payment method within 10 Business Days.

Late Refunds: If 10 business days have passed since approval and you have not received your funds, please contact support@nestmoor.co.uk.

7. Exchanges

We do not offer direct exchanges. Please return your original item for a refund and place a new order for the desired product.

8. Contact Information

Store Name: Nestmoor

Email: support@nestmoor.co.uk

Phone: +447848147595

Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom

Customer Support Hours:

Monday to Friday: 9:00 AM – 5:00 PM (GMT- London)
Saturday: 10:00 AM – 4:00 PM (GMT- London)
Sunday: Closed

Our team responds to all enquiries within 24 hours - Sunday messages answered on Monday.