Shipping policy

At Nestmoor, we aim to provide a transparent and reliable shipping experience for all our customers. This policy applies to all orders placed within the United Kingdom via nestmoor.co.uk.

1. Shipping Destinations

We currently offer shipping to all regions within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

We do not offer international shipping.

2. Shipping Costs

Free Shipping is provided on all orders. There are no hidden charges or additional fees at checkout.

3. Order Processing and Delivery Timelines

To provide clear expectations, we break down our delivery window as follows:

Order Cut-off time: 4:00 PM (GMT - London)

Handling time: 3–5 business days (Monday–Friday)

Transit time: 5–10 business days (Monday–Friday)

Estimated delivery time: 8–15 business days from the date of order

Note: Orders placed after 4:00 p.m. (GMT - London) will begin processing on the next business day.

4. Delivery Partners

We partner with reputable UK couriers to ensure safe delivery, including:

  • Royal Mail
  • DPD
  • Parcel Force
  • Evri (Hermes)

5. Tracking Information

Once your order has been dispatched, you will receive a Tracking Number via email. You can easily track your shipment through our order tracking page.

If you have concerns regarding your shipment, please contact us at support@nestmoor.co.uk with your order number.

6. Delivery Issues and Delays

While we strive for punctuality, external factors such as severe weather, courier strikes, or public holidays may occasionally cause delays.

If an order exceeds the estimated delivery timeframe or you experience any other issues with your delivery, kindly contact us at support@nestmoor.co.uk.

Our Team is here to assist and will make sure your order arrives safely to you.

7. Contact Us:

For any further information, read our FAQs page that will answer most of your questions. If you still can't find what your are looking for, use details given below to reach out to our Customer Support Team.

Store Name: Nestmoor

Email: support@nestmoor.co.uk

Phone: +447848147595

Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom

Customer Support Hours:

Monday to Friday: 9:00 AM – 5:00 PM (GMT- London)
Saturday: 10:00 AM – 4:00 PM (GMT- London)
Sunday: Closed

Our team responds to all enquiries within 24 hours - Sunday messages answered on Monday.