Privacy policy

Last updated: March 26, 2026

This Privacy Policy explains how Nestmoor (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from nestmoor.co.uk (the “Site”) or otherwise interact with our services (the “Services”).

By accessing or using our Site or Services, you agree to the practices described in this Privacy Policy.

1. Business & Data Controller Information

Rovesci Ltd is the data controller responsible for your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Collect

We collect personal data only where necessary to operate our business and fulfil customer orders.

  • Information you provide directly:
    - Full name
    - Email address
    - Phone number
    - Billing and shipping address
    - Order details and customer communications
  • Payment information:
    Payments are processed securely through third-party payment providers. We do not store or have access to full payment card details.
  • Automatically collected information:
    - IP address
    - Browser type and device information
    - Operating system
    - Pages viewed and interactions
    - Cookies and similar technologies
  • Information from third parties:
    We may receive limited data from trusted third parties such as Shopify, payment processors, shipping partners, and analytics or advertising platforms (e.g. Google).

3. How We Use Your Personal Data

We use personal data to:

  • Process and fulfil orders
  • Provide order confirmations, updates, and customer support
  • Manage returns, refunds, or disputes
  • Prevent fraud and unauthorised activity
  • Improve website performance and user experience
  • Comply with legal, tax, and accounting obligations
  • Display relevant advertising where consent has been provided

4. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity
  • Legal obligation
  • Legitimate interests
  • Consent, where required

5. Advertising & Analytics

We use services such as Google Analytics and Google Ads to analyze site performance and promote products. These services use cookies to track interactions. Personal data is shared for advertising purposes only where lawful consent is obtained via our cookie banner. You can learn more about How Google uses information from sites that use our services.

6. Sharing of Personal Data

We share personal data only with trusted service providers necessary to operate our business, including:
- E-commerce and hosting platforms (Shopify)
- Payment processors (Shopify Payments, PayPal)
- Shipping and logistics partners (Evri, Royal Mail, DPD, ParcelForce)
- Analytics and advertising providers (Google Ads, Google Analytics)

We do not sell, rent, or trade your personal data.

7. International Data Transfers

Some service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are implemented in line with UK GDPR requirements.

8. Data Retention

We follow the principle of Data Minimization. We retain transaction records only as long as required for tax and legal obligations (typically 6 years), and marketing data only until you opt out.

9. Cookies & Tracking Technologies

Our Site uses cookies to enable essential functionality, improve user experience, analyse performance, and support advertising where consent is provided. You can manage cookies through your browser settings.

10. Your Rights & Consent Revocation

Under UK GDPR, you have the right to access, correct, or delete your data.

Revoking Consent: You have the right to withdraw your consent for data processing at any time. It is as easy to withdraw consent as it is to give it.

Requesting Deletion: To exercise your right to be forgotten or to stop all marketing communications, please contact support@nestmoor.co.uk.

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

11. Children’s Privacy

Our Site and Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Data Security

All personal information is collected over secure SSL (Secure Socket Layer) encrypted connections. We implement industry-standard security protocols to protect your data from unauthorised access or disclosure during the checkout process.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Site.

14. Contact Details

Store Name: Nestmoor

Email: support@nestmoor.co.uk

Phone: +447848147595

Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom

Customer Support Hours:

Monday to Friday: 9:00 AM – 5:00 PM (GMT- London)
Saturday: 10:00 AM – 4:00 PM (GMT- London)
Sunday: Closed

Our team responds to all enquiries within 24 hours - Sunday messages answered on Monday.